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Maxcom Telecomunicaciones
Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
Challenges & Opportunities
Coping with competition in a deregulated world.
Over the past decade, new technologies have enabled carriers to revolutionize service offerings, from cell phone service and email to digital video communications, voice-over IP services and a cornucopia of broadband applications including instant messaging and Internet access. During this time, governments have deregulated and broken up telecommunications monopolies, unleashing heated competition among service providers — free to compete for the first time across national boundaries, geographies and markets.
Carriers are focused as never before on their customers, scrambling to increase the value of each subscriber relationship by offering more and better service at lower costs.
Capturing a greater share of a customer’s telecom needs.
- Intense competition and falling prices have forced carriers to cut costs while deploying an array of new services.
- New services such as DSL, cable-modem lines, interactive cellular services, G3 technology and applications including instant messaging, text messaging, and music and video downloads, have taxed the operational infrastructures of many carriers.
- Industry consolidation through a wave of mergers and acquisitions has required carriers to merge customer and prospect lists and meld billing and service operations without disrupting service or affecting customer attrition.
- Billing systems must step up to the demands of corporate customers: rapid reconciliation of multiple accounts, accurate accounting for different cost centers, more detailed usage reports.
- The need to cross-sell and up-sell new services has intensified. Traditional carriers now provide video and other services while cable companies offer telephone and Internet access through the same pipes as their video programming. Add to that all the start-ups who are offering low-cost digital VoIP(Voice over Internet Protocol) telephone services.
To survive and win amidst the chaos and competition of their newly deregulated world, telecoms must focus on the customer, make better decisions faster, deploy new services and increase customer loyalty by providing fast response and personalized communications.
Read about our practical solutions for the telecommunications industry to learn how Pitney Bowes Group 1 solutions provide the speed and flexibility you need.